Beginning June 16th, our Replacement Parts Team and Service Team will no longer be using Zendesk, our current ticketing system, and will switch over to our new Helpdesk ticketing system. When you email our RPO or Service teams, or submit a request via the website, you will notice that the automated email you receive will now provide you with a “view the ticket” button that allows you to see your open ticket, check on the progress, view all correspondence pertaining to this ticket, and send your own correspondence. Of course, you can also simply respond to the email just as before. 

Please be aware that during this 24 hour transition period, there is a chance you may receive an “undeliverable” response when trying to email either  oakparts@burroak.com  or  service@burroak.com . We apologize and ask for your patience if this is the case. Please remember that for any urgent requests you will still be able to call our team members using the normal contact phone numbers.